In-house training

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Training Outline

Alexander & Co has a focus on training with a programme available for all staff to gain the skills we all need to make our business better overall. As a highly skilled team we strive to provide better customer service experiences with better knowledge. We encourage all staff to participate and share knowledge building upon the foundation of each participant’s personal development plan. Our immediate efforts are towards client focus. The most important measure of the service we deliver is how our clients rate it. We focus on ensuring that every aspect of the client experience is a positive one. We make the needs of our clients the focus of our business activity. Training is provided for all staff on a weekly basis.

We provide a mixture of formal workshops, discussions, lectures, role-plays and seminars to offer hands-on regular training opportunities. We have a comprehensive programme covering a wide range of topics including:

1.    Client Focus

2.    Verbal Communication

3.    Written Communication

4.    Technical

  • Building science
  • Investigation and reporting
  • Testing methods
  • Drawing and specifications
  • The expert witness
  • Procurement
  • Monitoring
  • Health & Safety
  • Quality and risk management

5.    Management

    • What is management?
    • Personal management
    • Team management
    • Business planning
    • Team planning
    • Project management
    • Personal and team development

    6.    Systems

    • WorkflowMax
    • Process

    7.    Skills

    • Word
    • Excel
    • Powerpoint
    • Photoshop
    • iPad
    • Photography